Shipping Policy

All ICEWARRIOR orders are shipped from our U.S. warehouse with 2–5 business day shipping.

ICEWARRIOR ("we" and "us") is the operator of the website https://hiicewarrior.com/ ("Website"). By placing an order through this website, you agree to the terms below. These terms are provided to ensure both parties are aware of and agree to this arrangement, mutually protecting and setting expectations for our service.

Shipping Costs

Free shipping is available on all orders over $99 (applies to the contiguous United States). Remote states and territories (Hawaii, Alaska, and Puerto Rico) may be subject to additional shipping charges.

Delivery Terms

2.1 Shipping Time

All orders are shipped via carriers offering 2–5 business day delivery. Typical carriers include UPS, Amazon Shipping, USPS, and FedEx (we may use alternative providers as needed). Please allow up to 10 business days before contacting us regarding shipping delays.

2.3 Dispatch Time

Orders are typically dispatched within 1 business day after payment is received. In some cases, order processing and dispatch may take up to 3 business days.

Once an order has been received, processed, dispatched, or shipped, cancellation may no longer be possible (see Section 5).

We take steps to minimize shipping delays whenever possible.

In limited circumstances, such as during new product launches or high-demand periods, orders may be fulfilled from alternative warehouse locations to prevent delays. This may result in slightly longer processing and/or transit times than our standard 2–5 business day window. We only use this approach when necessary to ensure the fastest and most reliable delivery experience.

2.4 Change of Delivery Address

To request a change of delivery address, please email us at info@hiicewarrior.com with your order number and the new address. Our customer service team will process your request as quickly as possible and forward it to our shipping team. Unfortunately, it is not always physically possible to change the delivery address once an order has been dispatched.

We strive to process and ship all orders promptly, so we cannot guarantee that a "Change of Delivery Address" request will be successful.

We kindly ask all customers to double-check their delivery address when placing an order to help avoid this issue.

2.5 P.O. Box Shipping

ICEWARRIOR ships to P.O. box addresses using postal services only. Courier services are not available for these locations.

2.6 Military Address Shipping

We can ship most items to military addresses via USPS, subject to any product restrictions imposed by USPS.

2.7 Items Out of Stock

If an item is out of stock, we will cancel and refund the unavailable item(s) and ship the remainder of the order.

2.8 Delivery Time Exceeded

If delivery exceeds 7 business days, please contact us so we can investigate. In most cases, we can locate the shipment and resolve the issue promptly. If necessary, we may ship a free replacement. Our customer service team will explore all available options to ensure you receive your order.

Tracking Notifications

Once your order is dispatched, you will receive a tracking link to monitor your shipment's progress based on the latest updates from the carrier.

Parcels Damaged in Transit

If your parcel arrives damaged, please accept the delivery and contact our customer support team at info@hiicewarrior.com as soon as possible. To ensure we can assist you, logistics issues must be reported within 7 days of delivery. Claims submitted after this period will not be eligible. Please include the following details to help us resolve your case:

Shipping label
Photos of the packaging
Order details

For theft claims, please also provide photos of the delivery location (e.g., address signage or storage area).

Cancellations

If you change your mind before receiving your order, please email us at info@hiicewarrior.com. Our customer service team will process your request as quickly as possible. However, we cannot guarantee cancellation once an order has been shipped. While we aim to respond to all emails within 24 hours, we cannot ensure that cancellation requests will be processed before automated dispatch. If your order has already been dispatched, please refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the value stated by the carrier. Our customer service team will investigate and assist in resolving any eligible claims.

Customer Service

For all customer service inquiries, please email us at info@hiicewarrior.com.